Meet NAC’s new Best Practices Manager, Sarah Letson

The post below is authored by Sarah Letson, Best Practices Manager, New Americans Campaign

Sarah Letson

Sarah Letson

I’m writing from my new office at the ILRC; I recently joined the New Americans Campaign as the new Best Practices Manager. This position is key to improving efficiency and driving innovation among naturalization work across the country. I’m excited to bring my experience in data analysis and regional/national collaboration to the important work of the NAC.

While at the University of Chicago, I worked for a non-profit agency, helping resettle refugees from eastern Africa into Chicago apartments. I know that those of us who are deep in the work– filling out N-400 forms or explaining the citizenship process to clients—often do not have the luxury to reflect on how we operate. Through my previous work with a national campaign to increase housing placement rates for homeless people, I’ve seen that the way to improve how we work is to learn from others. That’s why the core work of the Best Practices Manager is extracting innovative best practices in naturalization through data analysis, and then highlighting those practices through webinars, conference call meetings, printed materials, and in-person convenings.

To the partners in the NAC: we will be working together quite closely, and I will be in regular contact with you or your site leader. If I haven’t had a chance to greet you, please feel free to contact me at any time. I can be reached at 415-255-9499 ext. 538, or sletson(at)

Posted on October 7, 2013

Our Impact

  • The Campaign has completed over 3,700 naturalization workshops and clinics.
  • Over 250,000 citizenship applications completed since July 2011.

    Saved aspiring citizens and their families over $206million in legal and application fees.
  • Adopted scalable technology. MP3 players, Google Voice, and Virtual Private Network (VPN) services are being used to enhance naturalization service delivery.
  • Expanded New American Workforce (an effort to provide naturalization assistance within corporations) which has partnered with over 100 businesses across the nation, ranging from hotels in Miami to American Apparel in Los Angeles.
  • Deployed Citizenshipworks, an online tool, across the Campaign in multiple settings and languages. A newly redesigned platform guides applicants through through their citizenship application from start to finish and connects applicants to legal help at partnering non-profits.
  • Were instrumental in inspiring the US Citizenship and Immigration Service to support the Citizenship Corners initiative.
  • Created innovative partnerships with public libraries, school districts, universities, social service agencies, and employers, all of which yield not only greater numbers of applicants but also greater awareness of the naturalization process.
  • Deployed a large-scale volunteer recruitment program through an e-learning course.

    Reached diverse communities. Local partners consistently outreach and provide culturally competent and language-appropriate services.
Learn more from our
Impact Report.

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Who We're Helping

People come to America from all over the world with dreams of achieving a better life for themselves and their families and calling this great nation home. Eight million people who live, work, and pay taxes in this country are eligible for citizenship, yet only about eight percent of them naturalize each year. Find out more about these individuals and the barriers they face.Read More